3️⃣ 🚀 Ascend Retainer (Monthly)

Who It’s For:

• 🏛️ Mid-to-large nonprofits or government-funded programs needing compliance, dashboards, and strategic IT leadership

• 🏢 Businesses scaling into enterprise-level systems and automation maturity

• 🤝 Organizations that want a trusted IT partner embedded in their long-term strategy

Includes:

• ⚙️ Everything in Empower Retainer

• 👥 User provisioning & support for up to 50 users

• ⚡ Advanced automation & Power Apps support (new flows/apps each month)

• 🛡️ Compliance support (audit prep, HIPAA-lite documentation, internal policies)

• 💾 Backup & continuity monitoring + quarterly disaster recovery tests

• 🧭 Quarterly IT roadmap sessions with leadership (strategic planning & innovation)

• 🕒 Up to 35 support/optimization hours per month

• ⏱️ Premium SLA: same business day response