1️⃣ 🔒 Secure Retainer (Monthly)

Who It’s For:

• 🏢 Small nonprofits and community organizations who need stable IT management without a full-time IT hire

• 💼 Small businesses ready for ongoing monitoring, user support, and security enforcement

• 🌐 Teams who want predictable support and peace of mind

Includes:

• ⚙️ Microsoft 365 tenant monitoring & monthly health checks

• 👥 User provisioning & deprovisioning (up to 10 users)

• 📧 Email & Teams troubleshooting (up to 10 support hours/month)

• 🔐 Security enforcement (MFA, conditional access, login alerts)

• 📊 Monthly reporting summary

• ⏱️ SLA: response within 24–48 hrs